Privacy Policy

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Request an estimate
• Complete a website form
• Call us
• Send a text message
• Email us
• Submit project photographs or videos
• Schedule service
• Ask a question
• Communicate with us about an existing project

This information may include:

• Name
• Telephone number
• Email address
• Street address or town
• Project location
• Project description
• Appointment information
• Photographs or videos
• Messages and correspondence
• Other information you choose to provide

Project Photos & Videos

You may send photographs or videos of your bathtub, tile, fiberglass shower, or damaged bathroom surface so we can evaluate the project.

We may use submitted media to:

• Review the condition of the project
• Prepare or discuss an estimate
• Recommend an appropriate service
• Communicate with you about the project
• Maintain records related to your inquiry or service

We will not intentionally publish customer-submitted project photographs for promotional purposes without appropriate permission where required.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website or service providers that help operate it.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• General interaction with the website
• Cookie or similar technology information

This information can help us operate, secure, analyze, and improve the website.

Cookies & Similar Technologies

The website may use cookies and similar technologies.

Cookies are small files or identifiers used to support website functionality and understand website activity.

Depending on the tools enabled on the website, cookies may be used for:

• Essential website functionality
• Analytics
• Performance measurement
• Remembering preferences
• Advertising measurement
• Understanding how visitors found the website

Your browser may allow you to block or delete cookies.

Disabling certain cookies may affect website functionality.

Analytics & Advertising

NU-COAT may use third-party analytics or advertising technologies to understand website traffic, measure advertising performance, and improve marketing.

Depending on the website configuration, these providers may receive technical information such as:

• IP address
• Device information
• Browser information
• Website interactions
• Referring source
• Cookie or advertising identifiers

Where required by applicable law, we will provide relevant choices or opt-out mechanisms.

How We Use Personal Information

We may use information for purposes including:

• Responding to inquiries
• Reviewing project photos
• Providing estimates
• Scheduling appointments
• Providing refinishing or repair services
• Communicating about projects
• Providing customer support
• Sending service-related notifications
• Maintaining business records
• Improving our website and services
• Measuring advertising effectiveness
• Preventing fraud or website abuse
• Protecting our business, customers, and systems
• Complying with legal obligations

We may also use information for another purpose when you direct or authorize us to do so.

Phone Calls & Text Messages

If you provide a phone number or contact NU-COAT by phone or text, we may use that number to respond to your inquiry and communicate about:

• Estimates
• Project photos
• Scheduling
• Appointments
• Service updates
• Follow-up questions
• Existing projects

Calls or messages may be handled using third-party communication, call-routing, call-tracking, customer relationship management, or messaging systems.

Message and data rates may apply depending on your mobile service provider.

If marketing text messages are used, any required consent and opt-out options should be provided separately. Where applicable, you may reply STOP to opt out of future marketing text messages.

Service-related communications may still be sent when necessary to complete or manage a requested service.

How We May Share Information

We may share information with service providers that help us operate the business.

These providers may support functions such as:

• Website hosting
• Website forms
• Customer relationship management
• Call tracking or call routing
• Text messaging
• Email communications
• Scheduling
• Analytics
• Advertising
• Website security
• Data storage
• Payment processing, if applicable

Service providers are given information as reasonably necessary to perform their functions.

We may also disclose information:

• When required by law
• In response to valid legal process
• To protect our rights or property
• To prevent fraud, abuse, or security threats
• In connection with a business transfer or reorganization
• With your direction or consent

Sale & Targeted Advertising

NU-COAT does not intend to disclose personal information in exchange for direct monetary payment.

However, some analytics, advertising, or cookie-based disclosures may be classified as a “sale,” “sharing,” or targeted advertising under certain privacy laws even when no money is exchanged.

If such laws apply to NU-COAT and the technologies used on the website, applicable privacy choices and rights will be provided as required.

Third-Party Websites & Services

The NU-COAT website may contain links to third-party websites or use services provided by third-party companies.

Examples may include:

• Google
• Social media platforms
• Review platforms
• Mapping providers
• Analytics services
• Advertising services
• Communication platforms

Third-party services operate under their own privacy policies and practices.

NU-COAT is not responsible for the privacy practices of websites or services we do not control.

Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Responding to inquiries
• Providing services
• Maintaining project records
• Managing warranties
• Maintaining financial and business records
• Resolving disputes
• Protecting legal rights
• Complying with legal requirements

Different types of information may be retained for different periods.

Data Security

NU-COAT takes reasonable measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, communications system, or electronic storage method can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through ordinary website forms, email, or text unless specifically requested through an appropriate secure method.

Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how data is used
• Opt-out of certain advertising-related processing
• Other rights provided by applicable law

Privacy rights vary by jurisdiction and may be subject to exceptions.

To submit a privacy request, contact NU-COAT using the information below.

We may need to verify your identity before completing certain requests.

Connecticut Privacy Rights

Connecticut law may provide eligible residents with specific privacy rights when the law applies to the business and processing activity involved.

Where applicable, NU-COAT will process valid privacy requests in accordance with applicable Connecticut law.

To make a request, contact us using the information at the bottom of this policy.

Children’s Privacy

This website and NU-COAT’s services are intended for adults seeking residential or commercial refinishing services.

The website is not directed to children under 13, and NU-COAT does not knowingly seek personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, contact us so the matter can be reviewed.

Do Not Send Sensitive Information

Please do not submit sensitive information that is unnecessary for your refinishing inquiry.

For example, we generally do not need information such as:

• Social Security numbers
• Medical records
• Financial account passwords
• Government identification numbers

Only provide information reasonably necessary for your project.

Changes to This Privacy Policy

NU-COAT may update this Privacy Policy as website features, service providers, legal requirements, or business practices change.

Updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact:

NU-COAT Bathtub Refinishing
80 Oakwood Street
Enfield, CT 06082

Phone: 860-394-6823
Email: nu_c@aol.com